FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Do you offer postage / shipping?
Yes we offer shipping Australia wide.
Do you offer pick up?
Yes – You are welcome to pick up at our home in Stratford
What are your shipping costs?
FREE standard shipping on all orders over $100
$10 flat rate on all orders under $100
Add express for $15
How long will my order take?
We are currently running on a 5-7 day turn around unless discussed otherwise.
Does your turn around time include shipping?
No, shipping is on top of that.
General
Who are you?
We are a husband and wife team located in Gippsland, VIC.
Head on over to our about us page to read more ◡̈
Where are you located?
Stratford, Victoria
Do you send proofs of my order?
Yes, once your order/design is drawn up we will send you a proof through email for you to confirm.
(please check your junk mail)
Do you make custom orders?
Yes! Please send us an email with your order to hello@local-laser.com.au
Do you offer wholesale?
Sure do! Please send us an email or get in touch on facebook with your ideas.
How do I hang my wall decor?
We recommend using commands to hang all wall décor. You should clean your wall prior and please
read their instructions on how to hang.https://www.commandbrand.com.au/3M/en_AU/command-au/products/picture-hanging/
Refund Policy
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We do not offer exchanges as all of our items are made to order.
Refunds
We will notify you when we have made the refund. You will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.